Category: Citrix keyboard and mouse not working

I have a Dell Inspiron desktop, with windows 10 loaded. Yesterday the keyboard and mouse stopped working both test fine on another computer. I cant get to windows, I cant enter my password. I cant even see the mouse pointer. I cant get to recovery mode. I cant get to safe mode. This tutorial from the tenforums.

Keyboard layout and language bar

SSD drives. Cakewalk by BandLab and Studio One 4. Have same problem and tried swapping keyboard and mouse to another PC and both work fine. Ports work.

WIndows detect both device but once booted neither works just message that device detected and ready to use. My Dell Inspiron all-in-one has the same problem. My touchscreen and the mouse do not work, but my keyboard does.

That way, if there's a trending problem for a specific model, we might be able to get our Dell tech contacts to have a closer look. But without knowing if multiple users have the same problem with a specific model, it's unlikely they'll look into it. Had to go into safe mode and remove the last update. Dell doesn't test MS updates before they're pushed at us, so this is entirely on MS I've tried a keyboard and mouse from another computer and it still doesn't work.

It was able to recognize a wireless mouse, so go figure. In the control settings the computer can see the devices but says the "driver is unavailable. What is the best solution to this issue? If it's the wireless mouse, did you install the driver that came with it? If it's a Logitech wireless, go to their site and look for a driver.

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Mouse, touchpad, and keyboard problems in Windows

Showing results for. Search instead for.Asked by ehra Some of my users got a strange problem from time to time The mouse pointer can be moved My environment: XenApp 6. Any suggestions? Thanks in advance. Regards Markus. We are now experiencing this issue in our farm. This started to happen when we introduced a new server. Our other servers are virtual, and the recent server is physical presentation server.

The issue is only with this new physical server. Strange behaviour At the moment I try to figure out if the error is caused by a specific application or if its located only on one servers of our farm. Months ago it happends on all 3 servers but the last times it only happens on one specific server. We are also experiencing this issue. Running all XenApp 6. We have 6 nodes and the mouse "lockup" happens very infrequently, however when we disable 3 of the 6 it happens within a couple of hours of users logging in.

Have clients ranging from Program Neighborhood 10 to Receiver 3. Have never had it happen in XenDesktop 5.

Multiple Monitors – Mouse Cursor Jumping Around, Out-of-sync if DPIs of Monitors Are Not Matched

Sometimes when we disconnect the user it disconnects quickly sometimes it takes up to minutes.We have one user who has citrix 'lockup' on their home computer regularly. The computer hasn't frozen per say as the clock still changes but it's useless without an input device. Even when I log off their session remotely, it closes on their end but they still don't have keyboard and mouse control and they need to do a power cycle. We don't have any other users with this issue and it only happens on their home computer.

Unplugging the mouse and power cycling the keyboard doesn't make a difference. Any ideas what could be causing this and if it's a citrix issue or a computer issue? Sounds like a computer issue with the mouse falling asleep to save battery or something. Have them switch to a wired kb and mouse, see what happens. I had them switch to a wired mouse a few months ago but it didn't make a difference. They are still using the bluetooth keyboard though.

I wouldn't think they would be tied together. So the issue only occurs when they are using Citrix or its only noticed because that's when they use the home computer for long periods of time?

As this is a home system, is the user savvy enough to update all the drivers from Dell? And also checked for manufacturer updates for the mouse and keyboard?

One other thing, as this is a home system and shouldn't necessarily come under your remit unless the company bought it? To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Popular Topics in Citrix. Which of the following retains the information it's storing when the system power is turned off?

This topic has been locked by an administrator and is no longer open for commenting. Read these nextHaving trouble with a device? Some devices won't work without installing a driver. When testing the device on another PC, make sure that you have the correct driver installed for the device.

Skip to main content. Select Product Version. All Products. If the device doesn't work on the other PC, you might need to replace it.

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Philippines - English. Polska - Polski.Asked by ehra Some of my users got a strange problem from time to time The mouse pointer can be moved My environment: XenApp 6.

Any suggestions? Thanks in advance. Regards Markus. Anybody got the same problem? It's very annoying to a handful users. NET Framework NET Framework isn't a solution for me because some local installed client software needs.

NET Framework. Any help would be appreciated. Thanks in advance! I'm seeing this problem too, using XA Fundamentals 6. Keyboard input is fine, but mouse input freezes. The application is a RDS desktop session. After disconnecting from the session, and reconnecting mouse input is restored. Did you find the cause of this problem? So far I established: - Serverside session is fine, there is no change in running processes after reconnecting - Client does not need to be reboot, no re-login is needed just clicking the application again helps Any suggestions?

Please try the following: verify the client-address in your Citrix Delivery Services Console. Is it correct or does it show a local loopback address Which Receiver Version do you use?

citrix keyboard and mouse not working

My users are currently testing a solution approach and things are looking good so far. No more mouse problems are happening.

Hi Markus, Thanks for reply'ing! I checked sessions across two environments. Sessions show the real endpoint IP, not Receiver versions differ, however the problem also occured using version 4. Could you explain me what you did to solve the problem that seems to be working so far?

Thanks, Remco. Hi Remco, you're welcome! Our first problem consists of the wrong shown IP for some of our clients. This was caused by our proxy settings. The old squid server in our environment has worked fine with the old presentation server 4. After disabling the proxy settings the IP shows up with the real endpoint IP.I do not have a lot of specifics about this problem as no errors actually arise, just hoping someone has experienced this issue and has a fix.

We have two computers in our company, that I know of, which have a very odd bug. When opening some applications, most notably Citrix Receiver, the mouse will just drop stop working.

The keyboard continues to work fine, but the mouse just disappears almost as if its been unplugged. The keyboard will continue to work as normal and the computer has no other issues. To retrieve the mouse you must restart the computer. We have tried to reinstall the applications, reinstall the mouse driver, make sure all updates are installed, verify the latest version of. The ultimate solution would most likely be to reformat the PC and start over. Unfortunately, that has not been an option for these particular PC's.

Not to mention, this is driving me nuts Both machines are Windows 7 Professional. PC's are different models but both HP's. PC's have different hardware and different specs. Can't remember which key now but it's either ctrl or alt makes the curser appear again and move. But won't move without holding the key. I start to look into it in this state and it's always started working again before i've got to the bottom of it. To continue this discussion, please ask a new question.

Laplink Software, Inc. Neil Laplink. Get answers from your peers along with millions of IT pros who visit Spiceworks. Any shots in the dark are welcomed! Popular Topics in Windows 7. Spiceworks Help Desk. The help desk software for IT. Track users' IT needs, easily, and with only the features you need. My Work laptop has this happen occasionally.

Windows RDP - Citrix - Remote Desktop Mouse Lag

Tommylotmanagement Jul 5, at UTC. Pure Capsaicin. DragonsRule This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. You didn't mention - have you tried unplugging the mouse from the USB port and plugging it into another one when this happens?

citrix keyboard and mouse not working

Joesyuh Jul 6, at UTC. Tommylotmanagement wrote: Have you tried different mice? Yes we have tried this. Good suggestion though. We have tried this.

citrix keyboard and mouse not working

Great suggestion though, thanks. Very interesting, cant say I have ever tried holding down ctrlVersions of Citrix Receiver for Windows 4. You can now use multiple monitors with different DPI setting. If using a Windows 8.

Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues. Customers who viewed this article also viewed. Symptoms or Error On multi-monitors the mouse may seem to jump around or be offset. Windows 8. When selecting Change size of items and the review the information in the text description are links- select set a custom scaling level and then set DPI for each display to same value.

Setting equal number resolves issue. Was this page helpful? Thank you! Sorry to hear that. Please provide article feedback. Article feedback You rated this page as You rated this page as. Please provide article feedback Feel free to give us additional feedback! What can we do to improve this page?

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